Frequently Asked Questions
Click on some of the most frequently asked questions below to see if we have your answer.
Questions about the Toodly Knee and Elbow Saver
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Is the bath kneeler anti slip?
The bottom of the bath kneeler mat is a PU leather material.
The PU leather has been specifically developed so the pad is completely anti-slip, even when wet.
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Is the bath kneeler machine washable?
Our bath kneeler & elbow rest set is indeed machine washable.
We recommend a normal or delicate cycle at a maximum of 100ºF (water temperature) to better preserve the product.
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Do I need to remove the suction cups before washing the bath kneeler, or can they stay on?
You can leave the suction cups on the bath kneeler while washing it in the machine.
Just remember to use a delicate cycle and opt for low heat when drying.
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Where is the Bath Kneeler and Elbow Rest Pad is lovingly made?
Voilà! The Bath Kneelers and Elbow Rests that we offer are crafted with care in China. Our supplier holds an ISO 9001 certification, demonstrating their commitment to quality management principles such as customer focus, top management involvement, process-oriented approach, and continuous improvement. We maintain our commitment to excellence by subjecting each item to meticulous inspections, ensuring we deliver nothing short of a fantastique user experience!
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Is the Bath Kneeler and Elbow Rest Pad compatible with sliding door tubs?
TBD
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Is it possible to remove the mesh organizer from the Elbow Rest Pad?
The mesh organizer on the Bath Kneeler and Elbow Rest Pad is not designed to be detachable. However, if you prefer not to use it, there shouldn't be any issue. Our mesh organizers are thoughtfully equipped with a resilient elastic band, ensuring they stay smoothly in place. Et voilà! They're made of breathable mesh material, so you can wave goodbye to any worries about dampness!
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I noticed that the mat measures 22 inches. Does the elbow rest/storage part share the same length of 22 inches?
Oui, oui! The elbow rest parts of the Bath Kneeler and Elbow Rest Pad align perfectly with pockets on both sides. On one side, you'll find a long mesh material that promotes breathability, while the other side has 2 smaller pockets offering enough space to safely store your kid's toys or bath essentials.
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How do I attach the Bath Kneeler and Elbow Rest Pad to the bathtub?
The bottom of the knee saver is made of high quality PU leather and features strong anti slip feature.
The elbow saver includes 4 strong suction cup, which work their magic by securely attaching the elbow pad to the bathtub wall, ensuring a tight hold, so you can enjoy a worry-free bathing experience!
Our suction cups have been redesigned and reinforced in 2023 to offer the best experience while bathing your baby.
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Will the bath kneeler and elbow rest pad fit all standard bathtubs?
Our bath kneeler and elbow rest pad are specifically designed to accommodate most standard-sized bathtubs.
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Can the bath kneeler and elbow rest pad be used on textured bathtubs?
While our bath kneeler and elbow rest pad are primarily designed for smooth surfaces, they may still provide some level of comfort on lightly textured bathtubs.
The suction cup may not adhere to a textured surface.
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Can I use the bath kneeler and elbow rest pad on other surfaces besides bathtubs?
While the bath kneeler and elbow rest pad are specially crafted for bathtubs, they can also be utilized on other surfaces where additional cushioning is desired.
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Are the bath kneeler and elbow rest pad suitable for travel?
Both the bath kneeler and elbow rest pad are crafted with convenience in mind. They are lightweight and portable, ready to accompany you on your adventures or visits to family and friends. Bon voyage!
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Will the bath kneeler and elbow rest pad retain their shape over time?
Absolutely! Our bath kneeler and elbow rest pad are crafted with utmost care, ensuring both long-lasting comfort and durability.
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Do I need Toodly Baby's Bath Kneeler and Elbow Rest Pad?
The Bath Kneeler and Elbow Rest Pad is designed to significantly enhance your bathing experience with your baby.
It provides a cozy cushion for your knees and elbows, turning bath time into a delightful moment for both you and your little one.
Bid adieu to any discomfort or strain while you kneel and lean! Ultimately, it serves as a convenient accessory that enhances safety and comfort during bath time.
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Tips for using Toodly Baby's Bath Kneeler and Elbow Rest Pad
Absolument! Here are some gentle tips to make the most of your experience with Toodly Baby's Bath Kneeler and Elbow Rest Pad
Secure attachment: Before use, ensure the pad is firmly attached to the bathtub, follow the provided instructions!
Proper positioning: Place the Bath Kneeler in front of the bathtub and kneel on it, allowing your knees to sink into the cushioned surface. Position the Elbow Rest Pad on the tub's edge, providing a cozy spot for your elbows while you work your bath-time magic with your little one.
Maintain good posture: While using the pad, maintain proper posture to prevent strain on your back and shoulders. Keep your spine aligned and avoid slouching over the bathtub.
Clean and dry after use: After each use, wipe down the pad with a damp cloth to remove any water or soap residue. Let them air dry completely before storing to keep them fresh and ready for the next bath.
Store with love: When not in use, store the Bath Kneeler and Elbow Rest Pad in a dry area. Consider hanging or laying them flat to preserve their shape and maintain their softness.
Remember, always supervise your baby during bath time, even with the added comfort of the Bath Kneeler and Elbow Rest Pad.
Cherish the special moments and enjoy the loving support it provides.
Questions about the Toodly Foam Ball Pit
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Are the ball pit balls included with the purchase?
Unfortunately, the ball pit does not come with balls included. You'll have to get those separately to create a whimsical playtime experience!
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What is the maximum capacity of balls that the ball pit can hold?
For optimal play experience, we suggest filling the ball pit with around 300 to 600 2.7-inch pit balls.
This quantity will provide ample space for your kids to enjoy and play comfortably.
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What is the recommended age range for the ball pit?
Our ball pit is designed to be safe and suitable for children aged 6 months and older.
It offers a world of fun and exploration for your little ones.
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Is the ball pit safe for my child to play in?
Bien sûr! Notre ball pit is thoughtfully crafted from non-toxic materials and undergoes thorough safety testing to meet the highest standards.
Although it is designed with your child's safety in mind, we kindly remind you to supervise them while enjoying the ball pit.
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How do I clean the ball pit?
To clean the ball pit, simply wipe it clean with a damp cloth. If you wish to give the foam a refreshing wash, you can remove it and wash it on a delicate cycle with cold water.
Remember to let it air dry thoroughly before reassembling.
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Can the ball pit be used outdoors?
Our ball pit is meant to bring joy indoors, but it can also venture outdoors! Just make sure to place it on a dry and flat surface.
We recommend using it under close supervision to ensure safety and prevent damage from outdoor elements.
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Is the ball pit suitable for twins or multiple children?
Sure! Our ball pit offers ample space to accommodate multiple children or even twins, allowing them to create cherished memories together.
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Can I use the ball pit as a storage solution for toys?
Not only is our ball pit a source of endless fun, but it can also double as a charming storage space for toys between playtimes.
Simply place the toys inside the ball pit to keep them neatly contained until the next play session!
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How long does it take for ball pit to expand?
The ball pit will blossom into its glory within just a few minutes of being unpacked and set up.
For the best experience, allow 24 to 48 hours for the foam to retake it's original shape.
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Can the cover of the ball pit be safely washed in a washing machine?
The cover of our ball pit is machine washable, ensuring easy maintenance.
To keep it clean and fresh, we recommend washing it on a delicate cycle using cold water and it will come out looking as good as new!
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Can the ball pit be easily folded and stored?
Our ball pit is thoughtfully designed to be easily folded and stored. It can be neatly tucked away in small spaces or taken along on adventures with ease.
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Can I purchase a replacement cover?
At the moment, we do not provide replacement covers for the ball pit.
Rest assured, the cover is meticulously designed to be durable and long-lasting, meeting our high standards of quality.
You can trust that it will serve you reliably for countless playtime adventures.
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Tips for using Toodly Baby's Foam Ball Pit
Let's make the Foam Ball Pit experience even more fantastique with these playful tips.
Find a safe spot: Choose a soft and level area to place the ball pit, away from anything sharp or pointy. Safety first!
Supervise playtime: Always keep an eye on your little one while they're having a ball pit adventure. It's important to ensure their safety and provide assistance if needed.
Fresh and clean: Periodically clean the foam balls to maintain cleanliness and hygiene. You can use mild soap and water or follow the care instructions provided.
Keep small parts away: If there are younger siblings around, make sure to keep small foam balls or loose parts out of their reach to prevent any choking hazards.
Encourage imaginative play: Encourage your child to let their imagination run wild inside the ball pit. It can be a magical castle, a secret hideaway, or anything their heart desires.
Create a cozy atmosphere: Add extra softness by placing cushions or blankets inside the ball pit. Create a cozy haven where your little one can relax and play to their heart's content.
Tidy and store: After playtime, give the ball pit a good clean and let it dry completely before storing it in a dry area. This will help maintain its lovely condition.
Enjoy delightful playtime in the Foam Ball Pit and create cherished memories with your little one!
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Example Question
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Questions about the Toodly Moses Changing Basket
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Is the changing basket portable?
Oui, our changing basket is designed with practicality in mind. It is delightfully lightweight and effortlessly portable, allowing you to move it with ease from one area of your home to another.
Whether you need to change your little one's diaper in the nursery, living room, or even outdoors, our changing basket is your trusted companion.
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Can the changing basket be used on a dresser or table?
Our changing basket combines practicality, softness, and a playful touch.
It easily finds its place on a dresser, table, or any other suitable surface, allowing you to create a reliable changing area for your little cheri.
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Can I use the changing basket with any changing pad?
Et voilà! Our changing baskets are thoughtfully designed to accommodate most standard-sized changing pads, making diaper changes a breeze.
They provide a gentle and inviting surface for diaper changes, ensuring your baby feels comforted and secure.
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Can I use the changing basket for newborns as well as older babies?
Our changing basket is designed to cater to babies of all ages, ensuring a cozy and secure space for those precious changing moments.
From newborns to infants, our changing basket embraces them with gentle warmth and creates a nurturing environment.
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Can the changing basket be used for purposes other than changing diapers?
Yes, our changing baskets have been thoughtfully designed with your baby's safety as our top priority.
Crafted with care, they provide a secure and stable changing experience.
Plus, they offer versatility beyond changing, serving as a practical storage solution for baby essentials.
Transform your nursery with our charming changing baskets – a reliable and delightful addition to your baby's space.
Oui, oui, embrace the joie de vivre of parenthood with our soft and sweet changing baskets. Make diaper changes a delightful experience!
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Is the changing basket safe for my baby?
Yes, our changing baskets prioritize baby's safety and have been meticulously designed to provide a secure and stable changing experience.
We understand the importance of creating a safe environment for your little one, and our changing baskets are crafted with that in mind.
You can trust that our products have undergone rigorous testing and meet the highest safety standards. All our Moses Basket are CPSC compliants.
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What are the benefits of using a changing basket?
Using a changing basket brings practicality, softness, and a touch of playful charm to your diaper-changing routine. Discover the benefits:
A changing basket offers an eco-friendly and sustainable option, crafted from natural materials like seagrass or woven palm leaves. It's a reliable and conscious choice for your baby's care.
With its gentle surface, a changing basket provides a cozy and comfortable space for your little one's diaper changes. It's a tender touch that enhances their comfort and relaxation.
Embrace the charm of French phrases as we introduce delightful moments to your diaper-changing routine. C'est magnifique!
Experience the joy of a changing basket, where practicality meets softness, and a touch of playfulness adorns your nursery.Order now and indulge in a delightful diaper-changing experience!
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Tips for using Toodly Baby's Moses Changing Basket
Here are some tips to maximize your experience with Toodly Baby's Changing Pad
Keep essentials within reach: Before starting a diaper change, gather all the necessary supplies such as diapers, wipes, creams, and a change of clothes. Having everything within arm's reach will ensure a smoother and more efficient process.
Maintain cleanliness: Regularly wipe down the Changing Pad with a mild soap and water solution or a baby-safe cleaning product. This will help maintain a clean and hygienic surface for your baby's diaper changes.
Ensure a comfortable surface: Place a soft and washable changing pad cover or a waterproof liner on top of the Changing Pad to provide an additional layer of comfort for your baby and make cleaning easier.
Use the Changing Pad on a stable surface: Place the Changing Pad on a flat and sturdy surface, such as a changing table or a secure countertop. Avoid using it on soft or uneven surfaces that could compromise stability.
Supervise your baby: Never leave your baby unattended on the Changing Pad, even for a brief moment. Always keep one hand on your baby to ensure their safety during diaper changes -
Example Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Questions about shipping
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What is the cost of shipping and why?
*Please allow a few extra days for delivery due to carrier delays as a result of increased demand.*
Within the continental United States, standard flat rate shipping is free and delivered after 6–8 business days in transit.Expedited flat rate shipping is available for $4.99 with delivery in 4–6 business days.
Priority flat rate shipping is available for $9.99 with delivery in 2-4 days
You’ll receive your tracking number as soon as your order ships.
As a smaller business, Toodly does not have access to the bulk shipping rates that much larger companies do.In order to offer “free shipping” to the customer, many companies build the cost of shipping into their product prices. We have considered this as well, but rather than raise prices on our products to offer “free shipping,” we choose to leave the shipping charges transparent.
We only offer free shipping on standard shipping speed.
Please know that the entire shipping industry is still facing unprecedented challenges and delays, causing a worldwide slowdown in deliveries.
Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our checkout page accordingly. -
How long does it take to process and ship an order?
Order processing is sent automatically to the warehouse closest to your location. Preparing your order usually takes 24 to 48 hours. Shipping times depend on the destination and the shipping method chosen during checkout.
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Do you offer international shipping?
Currently, we only ship to the United States. This allow us to deliver the best service to our customers
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Can I track the status of my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
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What is your return policy?
You can visit our Shipping & Returns here page to find out more about our return policy.
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What should I do if there is an issue with my order or if it arrives damaged?
If you experience any issues with your order or if it arrives damaged, please don't hesitate to contact our customer support team right away by sending a message here.
We are here to assist you and will work diligently to resolve the problem, ensuring your complete satisfaction. Your happiness is our priority, and we're committed to providing excellent customer service.
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What payment methods do you accept?
We accept most payment methods You can use your credit card, debit card, Paypal, Amazon Pay, Google Pay and Apple Pay.
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What is buyer's protection?
Rest assured, we offer Buyer Protection to ensure a secure shopping experience on our website.
You're protected in the following situations:
1. Non-delivery: If your ordered item doesn't arrive within the promised timeframe.
2. Misrepresentation: If the item you received doesn't match the description provided.
3. Counterfeit products: If you received a fake item that was supposed to be genuine.
4. Lifetime Replacement Warranty: Recommended by parents and manufactured to the highest standards. We are proud to back our bathtub kneeler pad with a 100% Happiness Guarantee.
We prioritize your satisfaction and strive to resolve any issues promptly. Shop confidently knowing that your purchase is protected.
About TOODLY
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What sets Toodly Baby brand apart from others in the market?
Bonjour and welcome to Toodly Baby, where we take great pride in delivering high-quality items that prioritize your safety, comfort, and functionality, ensuring an enjoyable and reassuring experience for both you and your little ones.
With Toodly Baby, every moment becomes gentle, warm, and inviting, making your parenthood journey a joyous and playful adventure.
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Do you offer any warranties or guarantees on your products?
Lifetime Replacement Warranty: Recommended by parents and manufactured to the highest standards. We are proud to back our bathtub kneeler pad with a 100% Happiness Guarantee.
If you are not happy with your purchase, contact us here and our customer support team will take care of you
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Example Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
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Example Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
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Can I find your products in physical stores, or are they available only online?
For now, Toodly Baby products are exclusively available online. We look forward to expanding our presence with physical stores in the near future. Stay tuned for updates!
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Can I find product assembly instructions or user manuals on your website?
At Toodly Baby, we offer comprehensive assembly instructions and user manuals for all our products on our website.
Simply visit our website to access and download these resources for easy and hassle-free assembly.
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Where can I find customer reviews of your products?
Curious to know what our customers think? Check out tons of reviews on our Instagram, Amazon, and website. Discover why they love our products!
Don't miss out on the opportunity to order from us and experience the satisfaction yourself.
Shop now with confidence!
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How can I get in touch with your customer support team?
Need assistance? Our customer support team is here to help!
Contact us via email, or Instagram, and our dedicated team will be happy to assist you with any questions or concerns you may have.
We're committed to providing excellent customer service!